17-Point eNPS Increase in 12 Months: How Kaboodle Built a High-Performing Culture

How Kaboodle Kitchen partnered with Exsona to turn culture into a measurable business driver 

Snapshot

Client: Kaboodle Kitchen
Industry: Manufacturing
Project: People Strategy
Timeframe: 12 months

Key Results: 

The Problem

Kaboodle Kitchen had strong foundations — a well-known brand, a committed workforce, and a proud manufacturing heritage.

But beneath that, there were cracks.

Engagement across warehouse and factory teams was inconsistent.
Retention risk was rising.
Leaders knew improvement was needed — but didn’t know where to start.

Like many organisations, they weren’t lacking effort.

They were lacking clarity.

Why Exsona

Kaboodle didn’t want another generic engagement plan.

They needed:

• A clear diagnosis of what was actually driving culture issues
• A practical roadmap (not theory)
• Something leaders could act on immediately

As Plant Manager Paul Soames shared:

“Time was taken to really understand our situation, leading to a clear, actionable plan that has delivered results.”

What We Did

We partnered with Kaboodle using our 5D methodology — focused on clarity first, then action.

Discover
We identified the real drivers of engagement and cultural friction across the business.

Develop
We defined a tailored People Strategy aligned to Kaboodle’s operational environment and business goals.

Design
We built a practical roadmap focused on:

• Leadership visibility
• Role clarity
• Team alignment

Deliver
We supported implementation, ensuring leaders had the tools and confidence to execute.

Data
We established clear metrics so progress could be tracked and communicated.

No fluff. No over-engineering. Just what works.

The Impact

Within 12 months, the shift was clear.

• 17-point increase in eNPS
• Stronger engagement across teams
• Improved alignment between leaders and employees
• Clear visibility of culture performance

This wasn’t a surface-level improvement.

It was a structural shift in how people and performance were managed.

Client Experience

“Working with Exsona was a collaborative and positive experience… a clear, actionable plan that has delivered results.”

What This Means for the Business

Kaboodle didn’t just improve engagement. They built:

• A clearer, more aligned workforce
• Stronger leadership capability
• A measurable approach to culture

And most importantly:

They turned People Strategy into a business lever, not just an HR initiative.

Want Similar Results?

If your team is:

• Struggling with engagement or retention
• Lacking a clear people strategy
• Unsure where to focus first

Start with a free 20-minute Strategy Session.

No fluff. Just clarity on what to fix, and how to fix it.